The Interactive Customer Evaluation (ICE) is a web-based system that allows customers to give feedback to managers via electronic comment cards. These submissions provide the leadership with timely customer feedback on products or services across the West Point Community. ICE Submissions can be submitted by scanning a QR code.
Whether you’re familiar with QR codes or not, chances are you’ve seen them on brochures, flyers and maybe even on websites. QR stands for “Quick Response” and is a barcode for smartphones to scan. Users can simply scan the QR code, and the phone will open a browser and go to the linked website.
The QR code allows for customers to quickly gain access to a direct ICE service provider. Don’t have a QR Scan Reader? You can download it from your App Store directly on your smartphone.
Please take a moment and “Let Us Know How Were Doing”. Visit the West Point ICE Website at https://ice.disa.mil/ or by scanning the displayed QR Code. Your feedback will help us deliver the excellent service you deserve.
Got a comment? Put it on ICE. For more information, please contact Edmeé Cassidy, ICE Manager, at 845-938-4060 or email Edmee.m.cassidy.civ@army.mil.